Customer Support Guarantees
We have been successfully assessed to the new ISO 9001 standard. This standard focuses very much on customer satisfaction that includes the setting of Customer Satisfaction Objectives.
These objectives apply to all staff and are intended to complement our organisations activity, which is to provide a first class service to our customers.
- Our customers will be treated professionally, efficiently and with courtesy at all times.
- We aim for telephone calls to be answered within 4 rings during working hours.
- All enquiries will be responded to the same day they are received.
- We will supply quality products at competitive prices.
- We guarantee to give 100% effort towards personal service and customer satisfaction.
- All orders dispatched will be inspected and tested to the highest standard.
